Your satisfaction matters to us at IKEKEVE MARTIA RETAIL. We strive to provide quality products and friendly service. If you are not completely happy with your purchase, please review our refund and return process below.
Eligibility for Refunds & Returns
- Refunds and returns are accepted for items that are defective, damaged, or incorrectly delivered.
- Products must be returned in unused condition, with original packaging and tags attached.
- Requests must be made within 7 days of receiving your order.
How to Request a Refund or Return
- Contact our team at contact@ikekeve-mart.com or by phone at +63 954 091 3691, sharing your order details and reason for return.
- Our staff will guide you through the process and provide instructions for returning the item.
- Once your item is received and inspected, we will notify you of the approval or rejection of your refund.
Refund Method & Timeline
- Approved refunds will be processed using your original payment method.
- Refunds may take 3-5 business days to reflect in your account, depending on your bank or payment provider.
Exceptions & Additional Information
- Sale items, personal care products, and opened consumables may not be eligible for return or refund, unless defective.
- Return shipping costs may apply unless the item is defective or incorrect.
- IKEKEVE MARTIA RETAIL reserves the right to assess the condition of returned items before processing refunds.